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How Can We Help?

Find quick answers to common questions about orders, shipping, returns, and more.

Orders & Payments

How do I place an order? +

Browse our collection, add items to your cart, and proceed to checkout. You can pay using COD, UPI, or card payment.

What payment methods do you accept? +

We accept Cash on Delivery (COD), UPI (PhonePe, GPay, Paytm), Credit/Debit cards, and Net Banking.

Can I modify my order after placing it? +

Contact us within 2 hours of placing your order and we'll try our best to accommodate changes.

How do I track my order? +

Use your order ID on our Track Order page, or check the tracking link in your confirmation email.

Shipping & Delivery

What are the shipping charges? +

Shipping is ₹49 for orders below ₹499. Orders above ₹499 enjoy FREE shipping!

How long does delivery take? +

Standard delivery takes 3-7 business days depending on your location. Metro cities usually receive orders faster.

Do you deliver to my area? +

We deliver across India via our trusted courier partners. Enter your pincode at checkout to confirm serviceability.

Can I change my delivery address? +

Address changes can be made before dispatch. Contact us immediately if you need to update your address.

Returns & Refunds

What is your return policy? +

We offer 7-day easy returns for most products in unused, original condition with all tags intact.

How do I initiate a return? +

Go to Track Order, select your order, and click "Request Return". We'll arrange pickup within 3-5 days.

When will I receive my refund? +

Refunds are processed within 7-10 business days after we receive the returned item.

Are there any non-returnable items? +

Customized items, sale products, and items marked as non-returnable cannot be returned.

Products

Are your products authentic? +

Yes! We source directly from trusted manufacturers and artisans, ensuring quality and authenticity.

Do you offer gift wrapping? +

Yes, we offer gift wrapping at checkout for a nominal fee. Perfect for gifting!

Can I get product recommendations? +

Reach out via WhatsApp or email with your requirements and our team will help you find the perfect pieces.

Do product colors match the images? +

We photograph products accurately, but slight variations may occur due to screen settings and lighting.

Still Have Questions?

Our support team is ready to help you with anything you need.

Contact Us